Our Price match guarantee:
We will not be beaten by any other service provider in price
If the other company quotes cheaper than us we will match the price.
As long as the company is a legitimate provider registered with the PCO and Transport for London.
This offer includes the type of vehicles required in any given
You will automatically receive ‘Journey Acknowledgement' email for the journey(s) you have paid for. You are responsible for checking that the details received to us are correct.
You will manually receive a 'Journey Details' email when the journey has been assigned to a driver. This will contain the pick-up instructions and the driver's telephone number. Fulham & Chelsea Cars Limited will not refund you if you have forgotten to take this with you.
Fulham Chelsea Cars Ltd does not accept any responsibility in any way for missed flights for whatever reason i.e. traffic delays, accidents, breakdowns, severe weather conditions or any unforeseen circumstances.
We advise passengers to plan to arrive at the airport 2 hours prior to flight departure to allow for possible unpredicted delays en route to or from the airport. Fulham & Chelsea Cars Limited will not take responsibility for any passengers missing their flight if two hours check in time was not allowed.
You are free of course to arrange to get to the airport for a time of less than 2 hours prior to flight departure, however Fulham & Chelsea Cars Limited accepts no responsibility for any missed flight or appointment due to this.
All passengers are advised to have adequate travel insurance prior to booking.
No responsibilities for costs are to be refunded to any passengers who do not wait for their driver and take alternative transport.
Fulham & Chelsea Cars Limited does not accept any responsibility in any way if the passenger/luggage/goods requirements exceed the capacity of the vehicle booked. If you are unsure about the capacity of the vehicle booked for the journey please contact Fulham & Chelsea Cars Limited team immediately.
Please ensure that you give us the right information for pick-up and drop off and any additional requirements for your journey.
If your flight has any serious delays please inform us or the driver as soon as possible.
Fulham & Chelsea Cars Limited uses their own transport and does not use or share any information with third parties.
Reservations made for service on the following timings and dates will be subject to an additional 50% surcharge on published prices: 18:00 24th December to 23:59 26th December, 18:00 31st December to 23:59 1st January, other days such as bank holiday, transport strike may also be affected.
Prices are calculated manually with the distance, time of travel and amount of passengers traveling taken into consideration. We reserve the right to provide an upgraded car type from the original selected if your chosen vehicle is unavailable.
We do not charge for the 1st 40 minutes waiting time after the plane has landed. Waiting time charges start once the 40 minutes has elapsed from when the aircraft has landed and will be charged, regardless of reason, at £20/hr pro Rata' Waiting time for all other journeys will be added at £20/hr pro rata from the scheduled pick up time. Apart from airport pick-up there will be additional waiting charges after 15 minutes.
Any Bridge Tolls are not included in the instant online quotes. The driver will ask you for the money or we can take this from your card if you prefer.
Any amendment must be made via an email or by telephone to us, which you will receive an email confirming the amendment. Amendments must not be made with your driver.
All bookings must be made through the office via the website, telephone or e-mail. In this way confirmations are sent out and the journey is insured. It is against the law for private hire drivers to accept journeys directly. Bookings must be made through an Operator.
Fulham Chelsea & Cars Limited will accept any cancellation made as long as there is at least 2 hours notice, however there will be a £7 or 10% (whichever is higher) administration / transaction charge. The cancellation must be made via phone call to which you will receive confirmation by us. No refund is made if the passenger does not show up for pre-paid journeys.
No refund is made for cancellation of a booking with less than 2 hours’ notice provided or afterwards.
All other circumstances where a refund may be possible should be addressed directly with Fulham & Chelsea Cars Limited customer services.
© Fulham & Chelsea Cars Limited